Wondering if your payment is secure?

Wondering if your payment is secure? We understand how you feel! Here are a few steps to check if your payment went through: Online Booking At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking […]

Wondering if your payment is secure? We understand how you feel!

Here are a few steps to check if your payment went through:

Online Booking

At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking confirmation, so you’ll know everything went smoothly.

Credit Card Payment Security

We use secure and verified credit card payment systems, such as PayPal, which guarantee a very high standard of security. All transactions are encrypted and protected from unauthorized access. SSL encryption keeps your data safe and confidential.

Bank Transfer / Wire Payment

Not sure if your transaction went through successfully? No worries – we're here to help!

If you’re uncertain whether your payment was successful, feel free to contact us. Our team will quickly check the status and provide you with all the necessary information.

With your PDF offer, you’ll receive all the information needed to safely transfer your deposit.

And don’t forget – you can always reach out to us if you need assistance!

How can I cancel my booking without additional fees?

How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions. What are those conditions? First, check the cancellation terms for your booking. This info is always found in: Example: Cancellation terms for accommodation Example: Cancellation terms for tours How to […]

How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions.

What are those conditions?

First, check the cancellation terms for your booking. This info is always found in:

Your booking confirmation
The service page you booked
Each service has different rules, so check in advance!

Example: Cancellation terms for accommodation

*Image shows notice for free cancellation deadlines.*

*Image shows location of cancellation policy for each property*.

Example: Cancellation terms for tours

*Image shows location of cancellation policy for each excursion/tour.*

How to check if a service offers flexible cancellation?

Cancel within the deadline for:

No extra fees (except admin fees if specified)
Full refund (fast & simple!)

Heads up:

Deadlines vary by service type and arrival date – act now!
Canceling after the deadline may forfeit your deposit/partial payment. Contact us ASAP!

Easy cancellations with Velox Tours!

Penalty-free refund – if our partner allows full reimbursement.
Booking transfer – assign to another person (with our approval).

Refunds – faster than ever!

Card/PayPal: Funds returned in 24-48h.
Bank transfer: We’ll request your IBAN – refunds to the correct account.

Unsure? Ask us!

Our team is here to help. Contact us for:

Your booking status
Cancellation support
Alternative solutions

Plan stress-free – we’ll find the best solution together!

How can I pay by credit card?

How can I pay by credit card? We’re glad you want to pay by credit card – it’s fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards. What to know before payment: Payment process: During booking you’ll enter: *After submission, our […]

How can I pay by credit card? We're glad you want to pay by credit card – it's fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards.

What to know before payment:

Check if your virtual credit card is active and has sufficient limit (spending limit control)
We accept all forms of cardless payment
For online transaction security, we use advanced protection mechanisms (encryption)

Payment process:

During booking you'll enter:

Card number (virtual account number for virtual cards)
Cardholder name
Expiry date
CVV code

*After submission, our system authorizes to validate the card and check funds. If approved, your payment will be processed, and you'll receive payment/reservation confirmations.

Important:

All data is processed through card tokenization (your details are never stored directly)
We apply card number masking to protect traveler data
For temporary cards, verify validity before use

*If issues occur (e.g., declined card or incorrect details), you'll see a clear warning and can retry or contact us.

Additional options:

Using a merchant-specific card? We'll adapt the process
Request a secure payment link via email/messaging apps (Pay in clicks without visiting extra pages)
All transactions meet highest security standards

For help with virtual credit cards, contact us anytime!

Do you offer bank transfer payment service?

Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.When choosing this option, you’ll receive all payment details (recipient, account number, amount, reference number) after booking confirmation. Important notes: Why is it reliable? Need help with payment or questions about […]

Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.
When choosing this option, you'll receive all payment details (recipient, account number, amount, reference number) after booking confirmation.

Important notes:

Complete payment within the deadline stated in your confirmation (usually 2 days) to avoid automatic cancellation
Send us your payment confirmation (photo/scan of receipt) for instant verification
Processing time: 1-3 business days (varies by bank/country), especially for international transactions
Transaction fees: No charges from us, but check with your bank for potential fees

Why is it reliable?

Full refund process for errors
Currency conversion support for payments from abroad
Transferable reservations for group tourism packages

Need help with payment or questions about transactional payments? Contact us!

We’ll ensure your reservation is stress-free.

Will I have to pay any additional costs upon arrival?

We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your […]

We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your holiday.

Potential Additional Costs

Extra costs may apply only if you request additional services or have special requests, such as:

Extra towels
Additional bedding
Airport transfers

Examples of On-Site Costs

Insurance: If not arranged in advance, you can purchase it upon arrival at our office or online.
City tax
Damage deposit
Transportation fees
Extra bed (for an additional person)

However, in most cases, these costs are already included in your total payment. If anything is not included, you will be informed promptly and clearly—either in the offer or on the invoice before arrival. This ensures no unpleasant surprises and full clarity from the start.

If you have any further questions or would like to check in detail what your reservation includes, feel free to contact us. We are here to help and to make your trip as pleasant and easy as possible.

We also emphasize that we charge no incidental fees upon arrival (e.g., check-in, cleaning, or local taxi fares) unless explicitly stated in your chosen service or accommodation description.

Our goal is to provide all information transparently from the outset. Relax and enjoy your holiday, knowing no unexpected surprises await.

For further questions or to verify what your reservation includes, contact us. We’re here to help and make your journey as pleasant and hassle-free as possible!

Is breakfast included in the price?

Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website. What types of breakfast are offered in Istria? If breakfast is included, you can expect a tasty […]

Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website.

What types of breakfast are offered in Istria?

If breakfast is included, you can expect a tasty and fresh breakfast every morning during your stay at no extra cost. Typically, this could be:

Mediterranean breakfast (regionally inspired)
Continental breakfast (for heartier options)
English breakfast
Other: Some properties offer buffet options (like Swedish table) or local specialties, depending on the accommodation type.

What if breakfast isn't included?

If breakfast isn’t included, you can usually order it separately at the reception or restaurant for an additional charge. Note that some properties don’t offer breakfast at all – but we’re here with alternatives! Always check the offer details or contact us to avoid misunderstandings or unexpected costs.

What about apartments/villas without breakfast?

If breakfast is important for your holiday, we’ll help you find accommodation where it’s included! We can also recommend external venues outside your booked service.

Quick guide:

Quick breakfast? We’ll direct you to shops/cafés with simple options (note: these won’t be full breakfasts like Mediterranean/Continental styles).
Breakfast with a view? We know terrace spots in Poreč/Vrsar with peaceful views.
Vegan/healthy breakfast? Excellent! These are increasingly popular in Istria.

Our goal is your stress-free stay.

Contact us anytime for clarification – we’ll ensure you enjoy your holiday!

Want the invoice made out to your company?

Want the invoice made out to your company? Here’s how: During booking, enter the following in the “Comments” field: If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form. Not into email? No problem – reach out via WhatsApp or Viber and provide the same details. We’re here […]

Want the invoice made out to your company? Here’s how:

During booking, enter the following in the “Comments” field:

Company VAT ID (OIB) (all 11 digits)
Company/Business name (short or full name)
Company/Business address

If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form.

Not into email? No problem – reach out via WhatsApp or Viber and provide the same details.

We’re here to make it quick and easy!

What payment methods do you offer?

What payment methods do you offer? We accept several different payment methods to make your purchase easier: How does the booking and payment process work? Booking your trip or excursion has never been easier – you can do it online, by email, in person or through our partners. For your booking to be confirmed, you […]

What payment methods do you offer? We accept several different payment methods to make your purchase easier:

Credit and debit cards - Pay simply and securely using Visa, Mastercard or other major cards
Bank transfer - You can make a direct bank transfer from your account
PayPal - Use your P ayPal account for fast and reliable payment

How does the booking and payment process work?

Booking your trip or excursion has never been easier – you can do it online, by email, in person or through our partners. For your booking to be confirmed, you need to pay a deposit which can be from 30% to 100% of the total price, depending on the service you choose.

It's important to note that if payment doesn't arrive within the agreed timeframe, the agency has the right to cancel the booking.

Payment Security

We want to provide you with maximum security and simplicity when paying, so you can enjoy your vacation worry-free. All transactions are completely secure thanks to modern security systems.

If you need help with any payment method or have additional questions, we're here to help!

Where is your office located?

Where is your office located? At one address for all your inquiries! Instead of jumping from the airline to the apartment to the rental car, just call or drop by our travel agency office. At Mate Vlašića 1, Poreč, Croatia you have your “point of contact” – a professional agent who will organize your itinerary, […]

Where is your office located?

At one address for all your inquiries!

Instead of jumping from the airline to the apartment to the rental car, just call or drop by our travel agency office. At Mate Vlašića 1, Poreč, Croatia you have your “point of contact” – a professional agent who will organize your itinerary, reservations, and transportation to your destination. And all with a smile!

Personal and fast!

When you Google “travel agency – office near me,” you’ll find us immediately. You can pop in within five minutes, grab a coffee, and clarify every detail face-to-face. Documents are handled on the spot, and you get local destination expertise right away. Our small travel agency office combines agility with personalization. A guide in your language? We’ve got you covered. 24/7 emergency support? Of course—just call, and we’re there. If you’re more of an “online type,” fill out a short form on our website and our agents will be in touch ASAP!

Ticket for your excursion or voucher for your accommodation

Our office issues both tickets and accommodation vouchers using a sophisticated system that tracks prices and availability in real time. Need a private tour through the romantic streets of Motovun or want to visit the smallest town in the world? We’ll get back to you immediately with the best offer. And if anything changes—say an excursion is canceled or a new alternative pops up—our back-office team is already on it, making sure your plan stays intact.

How can I resolve payment issues and who should I contact?

How can I resolve payment issues and who should I contact? We understand that unexpected problems can sometimes occur when paying for your reservation. Whether it’s technical difficulties, system errors, or simply uncertainties about the payment process, we’re here to help you resolve any issue quickly and efficiently. M-banking payment problems M-banking difficulties are most […]

How can I resolve payment issues and who should I contact? We understand that unexpected problems can sometimes occur when paying for your reservation. Whether it's technical difficulties, system errors, or simply uncertainties about the payment process, we're here to help you resolve any issue quickly and efficiently.

M-banking payment problems

M-banking difficulties are most often related to your banking app settings or temporary technical problems. If you encounter problems with mobile banking payments, we recommend that you immediately contact your bank with which you have contracted the m-banking service. Your bank will be able to check the transaction status, identify the cause of the problem and provide you with concrete support.

Common causes of m-banking problems include:

Insufficient funds in the account
Expired security permits
Temporary technical difficulties of the banking system
Need to update the mobile application

Bank card payment problems

Bank card problems can happen for various reasons. In case of difficulties with credit or debit card payments, the fastest way to resolve is contacting the card company that issued your bank card. They have access to all details about your card and can identify the reason for the unsuccessful transaction.

Possible causes of card problems:

Blocked card due to security reasons
Exceeded daily or monthly limit
Expired card or incorrect security code
Online transaction restrictions
Insufficient funds in the account

Other payment methods

If you use PayPal or other payment methods, the problem may be related to:

Incorrect user account data

Temporary technical difficulties of the platform

Need for identity verification

Currency conversions or international transactions

Our support is here for you

Velox Tours team is always ready to help! If you encounter any problems, questions or uncertainties about the payment process, don't hesitate to contact us. Our experienced customer support team will provide you with personalized assistance and guide you through the entire process.

Contact us at Email: info@velox-tours.com

When writing to us, please include the following information:

Booking number (if you have it)

Type of payment you are trying to use

Description of the problem or error

Your contact details (mobile number)

Additional tips for successful payment

To avoid possible payment problems, we recommend that you check before payment:

Are all data entered correctly
Do you have sufficient funds in your account
Is your card active and valid
Are online transactions enabled for you

Payment security: All payments on our website are protected by the latest SSL encryption technologies. Your personal and financial data are completely safe throughout the entire booking and payment process.

Your successful vacation starts with successful payment - that's why we're here to ensure everything goes smoothly!

Wondering if your payment is secure?

Newest posts

Online Booking

Credit Card Payment Security

Bank Transfer / Wire Payment

Newest posts

How can I cancel my booking without additional fees?

Newest posts

What are those conditions?

Example: Cancellation terms for accommodation

Example: Cancellation terms for tours

How to check if a service offers flexible cancellation?

Heads up:

Easy cancellations with Velox Tours!

Refunds – faster than ever!

Unsure? Ask us!

Newest posts

How can I pay by credit card?

Newest posts

What to know before payment:

Payment process:

Important:

Additional options:

Newest posts

Do you offer bank transfer payment service?

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Important notes:

Why is it reliable?

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Will I have to pay any additional costs upon arrival?

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Potential Additional Costs

Examples of On-Site Costs

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Is breakfast included in the price?

Newest posts

What types of breakfast are offered in Istria?

What if breakfast isn't included?

What about apartments/villas without breakfast?

Newest posts

Want the invoice made out to your company?

Newest posts

Newest posts

What payment methods do you offer?

Newest posts

How does the booking and payment process work?

Payment Security

Newest posts

Where is your office located?

Newest posts

At one address for all your inquiries!

Personal and fast!

Ticket for your excursion or voucher for your accommodation

Newest posts

How can I resolve payment issues and who should I contact?

Newest posts

M-banking payment problems

Bank card payment problems

Other payment methods

Our support is here for you

Additional tips for successful payment

Newest posts

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