Who makes up the Velox team?

The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and […]

The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and after your stay.

Where is Velox located and when was it founded?

Where is Velox located and when was it founded? The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, […]

Where is Velox located and when was it founded? The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, numerous sports and recreational facilities, and diverse gastronomic offer.

The company was founded in 1993. We have over twenty (20) years of experience in communication with our travellers, renters, domestic and foreign partners, and knowledge in marketing and placing our service on all major internet search engines like Google.

What does the name Velox mean?

What does the name Velox mean? The word “Velox” comes from the Latin language and means “fast”. We believe that this is a virtue, that’s why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service […]

What does the name Velox mean? The word "Velox" comes from the Latin language and means "fast". We believe that this is a virtue, that's why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service and a carefree vacation. Contact us so we can offer you accommodation by the sea.

Can’t find the perfect accommodation?

Can’t find the perfect accommodation? No worries – if you can’t find the right place to stay on our website, we’re here to help!Feel free to give us a call or send us an email – our team is always available and happy to recommend the best options based on your preferences. Your perfect holiday […]

Can't find the perfect accommodation? No worries – if you can’t find the right place to stay on our website, we’re here to help!
Feel free to give us a call or send us an email – our team is always available and happy to recommend the best options based on your preferences. Your perfect holiday is just one message or phone call away!

We are also available on social media and whatsapp or viber!

Can’t travel due to health reasons?

Can’t travel due to health reasons? If you’re unable to travel because of illness, a serious medical condition, or a family emergency, please send us the following: Once we receive all the necessary documents, we’ll get back to you within 15 days and begin the refund request process with our partners. Feel free to contact […]

Can’t travel due to health reasons? If you're unable to travel because of illness, a serious medical condition, or a family emergency, please send us the following:

your booking number
full name of the person who made the reservation
reason why you can’t travel
official medical documentation (if applicable)
official police report (in case of an accident)

Once we receive all the necessary documents, we’ll get back to you within 15 days and begin the refund request process with our partners.

Feel free to contact us if you have any questions!

My COVID-19 test is positive and I can’t travel – what now?

No worries. If you test positive for COVID-19 and are unable to travel, please contact us for further instructions so we can offer various options to suit your needs.

Booking confirmation didn’t arrive by email? What now?

Booking confirmation didn’t arrive by email? What now? Don’t worry – we also use other channels (WhatsApp, Viber) to make communication as easy as possible! Possible reasons your confirmation may not have arrived: If you still haven’t received the confirmation, get in touch: We’re here to make every step of your journey easier!

Booking confirmation didn’t arrive by email? What now? Don’t worry – we also use other channels (WhatsApp, Viber) to make communication as easy as possible!

Possible reasons your confirmation may not have arrived:

Check your internet connection – there may have been a drop.
Look for messages on WhatsApp or Viber.
Check your “Promotions” or “Spam” folders in your inbox.

If you still haven’t received the confirmation, get in touch:

Email: info@velox-tours.com
Mobile: +385 99 855 6822
Mobile: +385 98 331 556
Via the contact form on our website

We’re here to make every step of your journey easier!

How soon will I get my booking confirmation by email?

How soon will I get my booking confirmation by email? Your confirmation should land in your inbox right after you complete your booking on our site—typically within a few minutes. If you still don’t see it after 10–15 minutes, something may have gone wrong. Here are the most common reasons: Feel free to reach out […]

How soon will I get my booking confirmation by email? Your confirmation should land in your inbox right after you complete your booking on our site—typically within a few minutes. If you still don’t see it after 10–15 minutes, something may have gone wrong.

Here are the most common reasons:

Payment didn’t go through. Check whether you received a payment-success notification.
Your card is expired or not enabled for online purchases. There’s usually a customer-service number on the back—give your bank a call.
Insufficient funds or spending limit. Maybe your account balance is too low, or your card limit isn’t high enough (this often happens on amounts over €1,500).
Paying from a checking account. Bank transfers can take 1–3 business days to clear. Don’t worry—we’ll let you know as soon as we see the payment!
International payment. If you’re paying from outside the EU, the bank may block the transaction. Contact us and we’ll handle the necessary checks.

Feel free to reach out if anything stalls or if you have any questions—we’re here to help!

What if I haven’t received my booking confirmation email?

What if I haven’t received my booking confirmation email? If your booking confirmation email didn’t arrive, don’t worry – it happens! Here’s what you can do: Still having trouble? We’re just a message away – feel free to reach out!

What if I haven't received my booking confirmation email? If your booking confirmation email didn’t arrive, don’t worry – it happens! Here’s what you can do:

Check if your payment was successfully completed via your bank or mobile banking app.
Wait a few minutes – sometimes it takes a bit of time for our system to process the booking and send the confirmation.
Check your spam, promotions, or junk folder – the email may have ended up there. Gmail and Yahoo Mail often sort messages automatically.
If the payment went through and there's still no confirmation, feel free to contact us.

Still having trouble? We’re just a message away – feel free to reach out!

How do I know my payment went through securely?

When you pay contactlessly, everything stays under your control. Your card or phone never leaves your hand, so there’s no risk of it being stolen or cloned. Every transaction is protected by a unique encryption code—and double charging? Impossible! No matter how many times you tap the terminal, you only pay once. Whether you’re paying […]

When you pay contactlessly, everything stays under your control. Your card or phone never leaves your hand, so there’s no risk of it being stolen or cloned. Every transaction is protected by a unique encryption code—and double charging? Impossible! No matter how many times you tap the terminal, you only pay once.

Whether you’re paying online or at our branch, you’re protected in multiple ways:

We use Monri WSPay for card payments—the Croatian market leader!
Our bank, Erste & Steiermärkische Bank d.d., is a well-established Austrian institution with years of experience. That means double security!
Paying by card at a POS terminal? Erste Card Club is part of the Erste Group—making everything simpler and safer!

Not a fan of new technologies? No problem! We also accept bank transfers, so you remain in full control there, too.

Now that you know your payment is 100% secure, check out our trips or accommodations—and book with confidence!

Archives: FAQs

Who makes up the Velox team?

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Where is Velox located and when was it founded?

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What does the name Velox mean?

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Can’t find the perfect accommodation?

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Can’t travel due to health reasons?

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My COVID-19 test is positive and I can’t travel – what now?

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Booking confirmation didn’t arrive by email? What now?

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How soon will I get my booking confirmation by email?

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What if I haven’t received my booking confirmation email?

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How do I know my payment went through securely?

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Who makes up the Velox team?

Newest posts

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Where is Velox located and when was it founded?

Newest posts

Newest posts

What does the name Velox mean?

Newest posts

Newest posts

Can’t find the perfect accommodation?

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Can’t travel due to health reasons?

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Newest posts

My COVID-19 test is positive and I can’t travel – what now?

Newest posts

Newest posts

Booking confirmation didn’t arrive by email? What now?

Newest posts

Newest posts

How soon will I get my booking confirmation by email?

Newest posts

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What if I haven’t received my booking confirmation email?

Newest posts

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How do I know my payment went through securely?

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