Where is your office located?

At one address for all your inquiries!

Instead of jumping from the airline to the apartment to the rental car, just call or drop by our travel agency office. At Mate Vlašića 1, Poreč, Croatia you have your “point of contact” – a professional agent who will organize your itinerary, reservations, and transportation to your destination. And all with a smile!

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Personal and fast!

When you Google “travel agency – office near me,” you’ll find us immediately. You can pop in within five minutes, grab a coffee, and clarify every detail face-to-face. Documents are handled on the spot, and you get local destination expertise right away. Our small travel agency office combines agility with personalization. A guide in your language? We’ve got you covered. 24/7 emergency support? Of course—just call, and we’re there. If you’re more of an “online type,” fill out a short form on our website and our agents will be in touch ASAP!

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Ticket for your excursion or voucher for your accommodation

Our office issues both tickets and accommodation vouchers using a sophisticated system that tracks prices and availability in real time. Need a private tour through the romantic streets of Motovun or want to visit the smallest town in the world? We’ll get back to you immediately with the best offer. And if anything changes—say an excursion is canceled or a new alternative pops up—our back-office team is already on it, making sure your plan stays intact.

How can I resolve payment issues and who should I contact? We understand that unexpected problems can sometimes occur when paying for your reservation. Whether it's technical difficulties, system errors, or simply uncertainties about the payment process, we're here to help you resolve any issue quickly and efficiently.

M-banking payment problems

M-banking difficulties are most often related to your banking app settings or temporary technical problems. If you encounter problems with mobile banking payments, we recommend that you immediately contact your bank with which you have contracted the m-banking service. Your bank will be able to check the transaction status, identify the cause of the problem and provide you with concrete support.

Common causes of m-banking problems include:

• Insufficient funds in the account
• Expired security permits
• Temporary technical difficulties of the banking system
• Need to update the mobile application

Bank card payment problems

Bank card problems can happen for various reasons. In case of difficulties with credit or debit card payments, the fastest way to resolve is contacting the card company that issued your bank card. They have access to all details about your card and can identify the reason for the unsuccessful transaction.

Possible causes of card problems:

• Blocked card due to security reasons
• Exceeded daily or monthly limit
• Expired card or incorrect security code
• Online transaction restrictions
• Insufficient funds in the account

Other payment methods

If you use PayPal or other payment methods, the problem may be related to:

Incorrect user account data

Temporary technical difficulties of the platform

Need for identity verification

Currency conversions or international transactions

Our support is here for you

Velox Tours team is always ready to help! If you encounter any problems, questions or uncertainties about the payment process, don't hesitate to contact us. Our experienced customer support team will provide you with personalized assistance and guide you through the entire process.

Contact us at Email: info@velox-tours.com

When writing to us, please include the following information:

Booking number (if you have it)

Type of payment you are trying to use

Description of the problem or error

Your contact details (mobile number)

Additional tips for successful payment

To avoid possible payment problems, we recommend that you check before payment:

• Are all data entered correctly
• Do you have sufficient funds in your account
• Is your card active and valid
• Are online transactions enabled for you

Payment security: All payments on our website are protected by the latest SSL encryption technologies. Your personal and financial data are completely safe throughout the entire booking and payment process.

Your successful vacation starts with successful payment - that's why we're here to ensure everything goes smoothly!

You can contact our employees via e-mail address: velox@velox-tours.com, info@velox-tours.com via phone, +385 52 452 770 +385 52 453 559

Working hours in the summer period from June 1 – September 10: Mon-Sun: 07:00-21:00. Working hours in the winter period from September 10 – June 1: Mon-Sat: 07:00-20:00h. Sun: 07:00-13:00

Your data privacy and identity is defended and protected by our team of developers. Our developers tirelessly adapt the website to the needs of clients, and ensure a safe place to sell our services. We have been doing business successfully since 1993. In case you need more information about how we collect and store your data, feel free to click on the following link: Statement on protection and collection of personal data