Cart
Item has been added to cart
Price:
Close
Pay now

How can I pay by credit card?

How can I pay by credit card? We’re glad you want to pay by credit card – it’s fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards. What to know before payment: Payment process: During booking you’ll enter: *After submission, our […]

How can I pay by credit card? We're glad you want to pay by credit card – it's fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards.

What to know before payment:

  • Check if your virtual credit card is active and has sufficient limit (spending limit control)
  • We accept all forms of cardless payment
  • For online transaction security, we use advanced protection mechanisms (encryption)

Payment process:

During booking you'll enter:

  • Card number (virtual account number for virtual cards)
  • Cardholder name
  • Expiry date
  • CVV code

*After submission, our system authorizes to validate the card and check funds. If approved, your payment will be processed, and you'll receive payment/reservation confirmations.

Important:

  • All data is processed through card tokenization (your details are never stored directly)
  • We apply card number masking to protect traveler data
  • For temporary cards, verify validity before use

*If issues occur (e.g., declined card or incorrect details), you'll see a clear warning and can retry or contact us.

Additional options:

  • Using a merchant-specific card? We'll adapt the process
  • Request a secure payment link via email/messaging apps (Pay in clicks without visiting extra pages)
  • All transactions meet highest security standards

For help with virtual credit cards, contact us anytime!

Do you offer bank transfer payment service?

Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.When choosing this option, you’ll receive all payment details (recipient, account number, amount, reference number) after booking confirmation. Important notes: Why is it reliable? Need help with payment or questions about […]

Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.
When choosing this option, you'll receive all payment details (recipient, account number, amount, reference number) after booking confirmation.

Important notes:

  • Complete payment within the deadline stated in your confirmation (usually 2 days) to avoid automatic cancellation
  • Send us your payment confirmation (photo/scan of receipt) for instant verification
  • Processing time: 1-3 business days (varies by bank/country), especially for international transactions
  • Transaction fees: No charges from us, but check with your bank for potential fees

Why is it reliable?

  • Full refund process for errors
  • Currency conversion support for payments from abroad
  • Transferable reservations for group tourism packages

Need help with payment or questions about transactional payments? Contact us!

We’ll ensure your reservation is stress-free.

Will I have to pay any additional costs upon arrival?

We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your […]

We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your holiday.


Potential Additional Costs

Extra costs may apply only if you request additional services or have special requests, such as:

  • Extra towels
  • Additional bedding
  • Airport transfers

Examples of On-Site Costs

  • Insurance: If not arranged in advance, you can purchase it upon arrival at our office or online.
  • City tax
  • Damage deposit
  • Transportation fees
  • Extra bed (for an additional person)

However, in most cases, these costs are already included in your total payment. If anything is not included, you will be informed promptly and clearly—either in the offer or on the invoice before arrival. This ensures no unpleasant surprises and full clarity from the start.

If you have any further questions or would like to check in detail what your reservation includes, feel free to contact us. We are here to help and to make your trip as pleasant and easy as possible.

We also emphasize that we charge no incidental fees upon arrival (e.g., check-in, cleaning, or local taxi fares) unless explicitly stated in your chosen service or accommodation description.

Our goal is to provide all information transparently from the outset. Relax and enjoy your holiday, knowing no unexpected surprises await.

For further questions or to verify what your reservation includes, contact us. We’re here to help and make your journey as pleasant and hassle-free as possible!

Is breakfast included in the price?

Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website. What types of breakfast are offered in Istria? If breakfast is included, you can expect a tasty […]

Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website.

What types of breakfast are offered in Istria?

If breakfast is included, you can expect a tasty and fresh breakfast every morning during your stay at no extra cost. Typically, this could be:

  • Mediterranean breakfast (regionally inspired)
  • Continental breakfast (for heartier options)
  • English breakfast
  • Other: Some properties offer buffet options (like Swedish table) or local specialties, depending on the accommodation type.

What if breakfast isn't included?

If breakfast isn’t included, you can usually order it separately at the reception or restaurant for an additional charge. Note that some properties don’t offer breakfast at all – but we’re here with alternatives! Always check the offer details or contact us to avoid misunderstandings or unexpected costs.

What about apartments/villas without breakfast?

If breakfast is important for your holiday, we’ll help you find accommodation where it’s included! We can also recommend external venues outside your booked service.

Quick guide:

  • Quick breakfast? We’ll direct you to shops/cafés with simple options (note: these won’t be full breakfasts like Mediterranean/Continental styles).
  • Breakfast with a view? We know terrace spots in Poreč/Vrsar with peaceful views.
  • Vegan/healthy breakfast? Excellent! These are increasingly popular in Istria.

Our goal is your stress-free stay.

Contact us anytime for clarification – we’ll ensure you enjoy your holiday!

Want the invoice made out to your company?

Want the invoice made out to your company? Here’s how: During booking, enter the following in the “Comments” field: If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form. Not into email? No problem – reach out via WhatsApp or Viber and provide the same details. We’re here […]

Want the invoice made out to your company? Here’s how:

During booking, enter the following in the “Comments” field:

  • Company VAT ID (OIB) (all 11 digits)
  • Company/Business name (short or full name)
  • Company/Business address

If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form.

Not into email? No problem – reach out via WhatsApp or Viber and provide the same details.

We’re here to make it quick and easy!

How do I know my payment went through securely?

When you pay contactlessly, everything stays under your control. Your card or phone never leaves your hand, so there’s no risk of it being stolen or cloned. Every transaction is protected by a unique encryption code—and double charging? Impossible! No matter how many times you tap the terminal, you only pay once. Whether you’re paying […]

When you pay contactlessly, everything stays under your control. Your card or phone never leaves your hand, so there’s no risk of it being stolen or cloned. Every transaction is protected by a unique encryption code—and double charging? Impossible! No matter how many times you tap the terminal, you only pay once.

Whether you’re paying online or at our branch, you’re protected in multiple ways:

  • We use Monri WSPay for card payments—the Croatian market leader!
  • Our bank, Erste & Steiermärkische Bank d.d., is a well-established Austrian institution with years of experience. That means double security!
  • Paying by card at a POS terminal? Erste Card Club is part of the Erste Group—making everything simpler and safer!

Not a fan of new technologies? No problem! We also accept bank transfers, so you remain in full control there, too.

Now that you know your payment is 100% secure, check out our trips or accommodations—and book with confidence!

Wondering if your payment is secure?

Wondering if your payment is secure? We understand how you feel! Here are a few steps to check if your payment went through: Online Booking At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking […]

Wondering if your payment is secure? We understand how you feel!

Here are a few steps to check if your payment went through:


Online Booking

At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking confirmation, so you’ll know everything went smoothly.

Credit Card Payment Security

We use secure and verified credit card payment systems, such as PayPal, which guarantee a very high standard of security. All transactions are encrypted and protected from unauthorized access. SSL encryption keeps your data safe and confidential.


Bank Transfer / Wire Payment

Not sure if your transaction went through successfully? No worries – we're here to help!

If you’re uncertain whether your payment was successful, feel free to contact us. Our team will quickly check the status and provide you with all the necessary information.

  • With your PDF offer, you’ll receive all the information needed to safely transfer your deposit.

And don’t forget – you can always reach out to us if you need assistance!

Who manages Velox-Tours.com?

Our team of employees manages the website. Any inquiry received from our website is handled by qualified staff. You will receive an answer as soon as possible.

What type of accommodation do you offer?

What type of accommodation do you offer? In our selection, you can choose from various types of lodging: apartments, studio apartments, villas, and holiday homes, all designed to meet the needs and budgets of our guests. Each accommodation is carefully chosen to ensure you have a comfortable and unforgettable stay, whether you’re traveling solo, as […]

What type of accommodation do you offer? In our selection, you can choose from various types of lodging: apartments, studio apartments, villas, and holiday homes, all designed to meet the needs and budgets of our guests. Each accommodation is carefully chosen to ensure you have a comfortable and unforgettable stay, whether you’re traveling solo, as a couple, with family, or in a group of friends.

Apartments – Your Apartment as Your Home

Apartments combine the comfort of home with hotel‑style amenities. Each apartment comes with a fully or partially equipped kitchen where you can prepare meals to suit your own gourmet taste. Depending on the size, apartments feature one to four bedrooms, making them perfect for families or groups of up to eight people.

All our apartments are air‑conditioned, and most include a balcony or terrace where you can enjoy your morning coffee or relax in the evening. Cleaning and linen changes are included in the price—usually once a week for longer stays—as well as towel replacement. Free Wi‑Fi is available in all apartments so you can share your experiences on social media right away.

Our apartments are located in attractive areas, 100–800 meters from the beach or town center, providing easy access to all main amenities. Parking is provided for all guests, and most apartments are pet‑friendly upon prior request.

To book an apartment, a 30% deposit of the total price is required, with the remainder due seven days before arrival. The minimum stay is typically 3–7 nights, depending on the season. If you need a shorter stay, please feel free to get in touch!

Studio Apartments – Practicality in a Compact Space

Studio apartments are a smart solution for those seeking functionality in a smaller space. The main difference between a studio and an apartment is that a studio does not have a separate bedroom—the sleeping and living areas merge into one.

Studios can accommodate 2–4 people, depending on the configuration. Typically, there is a double bed plus a pull‑out sofa or two single beds. Each studio has a kitchenette equipped with essentials for preparing light meals.
Studio sizes range from 25 to 40 m², sufficient for a cozy stay for couples or small families. All studios are air‑conditioned, with a private bathroom and balcony/terrace. Wi‑Fi is free so you can share your experiences on your favorite social network! Maintenance and cleaning are carried out regularly without delay.

Studios are ideal for short city visits, business trips, or romantic weekends. Prices are more affordable than larger apartments, and bookings are possible for shorter periods.

Villas – Privacy and Comfort at the Highest Level

Villas represent the pinnacle of comfort and privacy for those seeking a top‑tier experience. Our villas have 2–6 bedrooms and can host 4–12 people, making them perfect for larger families or groups of friends.
Most villas feature a completely private pool, ensuring maximum intimacy. Villas come fully equipped with a complete kitchen, dishwasher, and all necessary appliances. Cleaning and maintenance are included in the price and carried out regularly.

Our villas are child‑friendly—with safe pools, gardens, and children’s facilities. The outdoor space includes a barbecue and outdoor kitchen, perfect for gatherings. All villas are fenced for extra security for you and your children. Private parking is provided for all guests.

Villas are entirely exclusive during your stay. Some offer additional spa amenities such as a sauna or jacuzzi. Most are pet‑friendly with an extra fee or prior notice.

We recommend booking a villa at least 2–6 months in advance, especially for the summer season. Nightly rates range from €160 to €1,000, depending on location and amenities. The price is ‘all‑inclusive’: use of all villa facilities, cleaning, linen, towels, Wi‑Fi, parking, and pool maintenance during your stay.

Holiday Homes – An Authentic “At‑Home” Experience

Holiday homes offer an authentic experience of living in the destination you’re visiting. Each house is fully equipped for you and all the necessary amenities for a comfortable stay. The number of bedrooms ranges from 2 to 4, accommodating 4–10 people.

Kitchens come with a dishwasher and a full set of appliances. Houses are especially suitable for families with children, providing a safe, homely atmosphere. Information on distances to all amenities (beach, shops, restaurants) is detailed in each listing.

Each home has an outdoor area—a garden, terrace, or yard—where you can relax. Internet and TV are standard, as well as basic household supplies.

Holiday homes are also perfect for a romantic getaway—many offer an intimate atmosphere with stunning views. Prices are competitive, and the ability to prepare your own meals makes them an economical choice for longer stays.

What payment methods do you offer?

What payment methods do you offer? We accept several different payment methods to make your purchase easier: How does the booking and payment process work? Booking your trip or excursion has never been easier – you can do it online, by email, in person or through our partners. For your booking to be confirmed, you […]

What payment methods do you offer? We accept several different payment methods to make your purchase easier:

  • Credit and debit cards - Pay simply and securely using Visa, Mastercard or other major cards
  • Bank transfer - You can make a direct bank transfer from your account
  • PayPal - Use your PayPal account for fast and reliable payment

How does the booking and payment process work?

Booking your trip or excursion has never been easier – you can do it online, by email, in person or through our partners. For your booking to be confirmed, you need to pay a deposit which can be from 30% to 100% of the total price, depending on the service you choose.

It's important to note that if payment doesn't arrive within the agreed timeframe, the agency has the right to cancel the booking.

Payment Security

We want to provide you with maximum security and simplicity when paying, so you can enjoy your vacation worry-free. All transactions are completely secure thanks to modern security systems.

If you need help with any payment method or have additional questions, we're here to help!