Wondering if your payment is secure?

Wondering if your payment is secure? We understand how you feel! Here are a few steps to check if your payment went through: Online Booking At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking […]

Wondering if your payment is secure? We understand how you feel!

Here are a few steps to check if your payment went through:

Online Booking

At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking confirmation, so you’ll know everything went smoothly.

Credit Card Payment Security

We use secure and verified credit card payment systems, such as PayPal, which guarantee a very high standard of security. All transactions are encrypted and protected from unauthorized access. SSL encryption keeps your data safe and confidential.

Bank Transfer / Wire Payment

Not sure if your transaction went through successfully? No worries – we're here to help!

If you’re uncertain whether your payment was successful, feel free to contact us. Our team will quickly check the status and provide you with all the necessary information.

With your PDF offer, you’ll receive all the information needed to safely transfer your deposit.

And don’t forget – you can always reach out to us if you need assistance!

How can I cancel my booking without additional fees?

How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions. What are those conditions? First, check the cancellation terms for your booking. This info is always found in: Example: Cancellation terms for accommodation Example: Cancellation terms for tours How to […]

How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions.

What are those conditions?

First, check the cancellation terms for your booking. This info is always found in:

Your booking confirmation
The service page you booked
Each service has different rules, so check in advance!

Example: Cancellation terms for accommodation

*Image shows notice for free cancellation deadlines.*

*Image shows location of cancellation policy for each property*.

Example: Cancellation terms for tours

*Image shows location of cancellation policy for each excursion/tour.*

How to check if a service offers flexible cancellation?

Cancel within the deadline for:

No extra fees (except admin fees if specified)
Full refund (fast & simple!)

Heads up:

Deadlines vary by service type and arrival date – act now!
Canceling after the deadline may forfeit your deposit/partial payment. Contact us ASAP!

Easy cancellations with Velox Tours!

Penalty-free refund – if our partner allows full reimbursement.
Booking transfer – assign to another person (with our approval).

Refunds – faster than ever!

Card/PayPal: Funds returned in 24-48h.
Bank transfer: We’ll request your IBAN – refunds to the correct account.

Unsure? Ask us!

Our team is here to help. Contact us for:

Your booking status
Cancellation support
Alternative solutions

Plan stress-free – we’ll find the best solution together!

How can I pay by credit card?

How can I pay by credit card? We’re glad you want to pay by credit card – it’s fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards. What to know before payment: Payment process: During booking you’ll enter: *After submission, our […]

How can I pay by credit card? We're glad you want to pay by credit card – it's fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards.

What to know before payment:

Check if your virtual credit card is active and has sufficient limit (spending limit control)
We accept all forms of cardless payment
For online transaction security, we use advanced protection mechanisms (encryption)

Payment process:

During booking you'll enter:

Card number (virtual account number for virtual cards)
Cardholder name
Expiry date
CVV code

*After submission, our system authorizes to validate the card and check funds. If approved, your payment will be processed, and you'll receive payment/reservation confirmations.

Important:

All data is processed through card tokenization (your details are never stored directly)
We apply card number masking to protect traveler data
For temporary cards, verify validity before use

*If issues occur (e.g., declined card or incorrect details), you'll see a clear warning and can retry or contact us.

Additional options:

Using a merchant-specific card? We'll adapt the process
Request a secure payment link via email/messaging apps (Pay in clicks without visiting extra pages)
All transactions meet highest security standards

For help with virtual credit cards, contact us anytime!

Do you offer bank transfer payment service?

Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.When choosing this option, you’ll receive all payment details (recipient, account number, amount, reference number) after booking confirmation. Important notes: Why is it reliable? Need help with payment or questions about […]

Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.
When choosing this option, you'll receive all payment details (recipient, account number, amount, reference number) after booking confirmation.

Important notes:

Complete payment within the deadline stated in your confirmation (usually 2 days) to avoid automatic cancellation
Send us your payment confirmation (photo/scan of receipt) for instant verification
Processing time: 1-3 business days (varies by bank/country), especially for international transactions
Transaction fees: No charges from us, but check with your bank for potential fees

Why is it reliable?

Full refund process for errors
Currency conversion support for payments from abroad
Transferable reservations for group tourism packages

Need help with payment or questions about transactional payments? Contact us!

We’ll ensure your reservation is stress-free.

Will I have to pay any additional costs upon arrival?

We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your […]

We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your holiday.

Potential Additional Costs

Extra costs may apply only if you request additional services or have special requests, such as:

Extra towels
Additional bedding
Airport transfers

Examples of On-Site Costs

Insurance: If not arranged in advance, you can purchase it upon arrival at our office or online.
City tax
Damage deposit
Transportation fees
Extra bed (for an additional person)

However, in most cases, these costs are already included in your total payment. If anything is not included, you will be informed promptly and clearly—either in the offer or on the invoice before arrival. This ensures no unpleasant surprises and full clarity from the start.

If you have any further questions or would like to check in detail what your reservation includes, feel free to contact us. We are here to help and to make your trip as pleasant and easy as possible.

We also emphasize that we charge no incidental fees upon arrival (e.g., check-in, cleaning, or local taxi fares) unless explicitly stated in your chosen service or accommodation description.

Our goal is to provide all information transparently from the outset. Relax and enjoy your holiday, knowing no unexpected surprises await.

For further questions or to verify what your reservation includes, contact us. We’re here to help and make your journey as pleasant and hassle-free as possible!

Is breakfast included in the price?

Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website. What types of breakfast are offered in Istria? If breakfast is included, you can expect a tasty […]

Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website.

What types of breakfast are offered in Istria?

If breakfast is included, you can expect a tasty and fresh breakfast every morning during your stay at no extra cost. Typically, this could be:

Mediterranean breakfast (regionally inspired)
Continental breakfast (for heartier options)
English breakfast
Other: Some properties offer buffet options (like Swedish table) or local specialties, depending on the accommodation type.

What if breakfast isn't included?

If breakfast isn’t included, you can usually order it separately at the reception or restaurant for an additional charge. Note that some properties don’t offer breakfast at all – but we’re here with alternatives! Always check the offer details or contact us to avoid misunderstandings or unexpected costs.

What about apartments/villas without breakfast?

If breakfast is important for your holiday, we’ll help you find accommodation where it’s included! We can also recommend external venues outside your booked service.

Quick guide:

Quick breakfast? We’ll direct you to shops/cafés with simple options (note: these won’t be full breakfasts like Mediterranean/Continental styles).
Breakfast with a view? We know terrace spots in Poreč/Vrsar with peaceful views.
Vegan/healthy breakfast? Excellent! These are increasingly popular in Istria.

Our goal is your stress-free stay.

Contact us anytime for clarification – we’ll ensure you enjoy your holiday!

Want the invoice made out to your company?

Want the invoice made out to your company? Here’s how: During booking, enter the following in the “Comments” field: If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form. Not into email? No problem – reach out via WhatsApp or Viber and provide the same details. We’re here […]

Want the invoice made out to your company? Here’s how:

During booking, enter the following in the “Comments” field:

Company VAT ID (OIB) (all 11 digits)
Company/Business name (short or full name)
Company/Business address

If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form.

Not into email? No problem – reach out via WhatsApp or Viber and provide the same details.

We’re here to make it quick and easy!

How to get in touch with our employees?

You can contact our employees via e-mail address: velox@velox-tours.com, info@velox-tours.com via phone, +385 52 452 770 +385 52 453 559

What are our working hours?

Working hours in the summer period from June 1 – September 10: Mon-Sun: 07:00-21:00. Working hours in the winter period from September 10 – June 1: Mon-Sat: 07:00-20:00h. Sun: 07:00-13:00

Who manages Velox-Tours.com?

Our team of employees manages the website. Any inquiry received from our website is handled by qualified staff. You will receive an answer as soon as possible.

Wondering if your payment is secure?

Newest posts

Online Booking

Credit Card Payment Security

Bank Transfer / Wire Payment

Newest posts

How can I cancel my booking without additional fees?

Newest posts

What are those conditions?

Example: Cancellation terms for accommodation

Example: Cancellation terms for tours

How to check if a service offers flexible cancellation?

Heads up:

Easy cancellations with Velox Tours!

Refunds – faster than ever!

Unsure? Ask us!

Newest posts

How can I pay by credit card?

Newest posts

What to know before payment:

Payment process:

Important:

Additional options:

Newest posts

Do you offer bank transfer payment service?

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Important notes:

Why is it reliable?

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Will I have to pay any additional costs upon arrival?

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Potential Additional Costs

Examples of On-Site Costs

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Is breakfast included in the price?

Newest posts

What types of breakfast are offered in Istria?

What if breakfast isn't included?

What about apartments/villas without breakfast?

Newest posts

Want the invoice made out to your company?

Newest posts

Newest posts

How to get in touch with our employees?

Newest posts

Newest posts

What are our working hours?

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Newest posts

Who manages Velox-Tours.com?

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