Who makes up the Velox team?

The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and […]

The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and after your stay.

Where is Velox located and when was it founded?

Where is Velox located and when was it founded? The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, […]

Where is Velox located and when was it founded? The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, numerous sports and recreational facilities, and diverse gastronomic offer.

The company was founded in 1993. We have over twenty (20) years of experience in communication with our travellers, renters, domestic and foreign partners, and knowledge in marketing and placing our service on all major internet search engines like Google.

What does the name Velox mean?

What does the name Velox mean? The word “Velox” comes from the Latin language and means “fast”. We believe that this is a virtue, that’s why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service […]

What does the name Velox mean? The word "Velox" comes from the Latin language and means "fast". We believe that this is a virtue, that's why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service and a carefree vacation. Contact us so we can offer you accommodation by the sea.

Can’t find the perfect accommodation?

Can’t find the perfect accommodation? No worries – if you can’t find the right place to stay on our website, we’re here to help!Feel free to give us a call or send us an email – our team is always available and happy to recommend the best options based on your preferences. Your perfect holiday […]

Can't find the perfect accommodation? No worries – if you can’t find the right place to stay on our website, we’re here to help!
Feel free to give us a call or send us an email – our team is always available and happy to recommend the best options based on your preferences. Your perfect holiday is just one message or phone call away!

We are also available on social media and whatsapp or viber!

Can’t travel due to health reasons?

Can’t travel due to health reasons? If you’re unable to travel because of illness, a serious medical condition, or a family emergency, please send us the following: Once we receive all the necessary documents, we’ll get back to you within 15 days and begin the refund request process with our partners. Feel free to contact […]

Can’t travel due to health reasons? If you're unable to travel because of illness, a serious medical condition, or a family emergency, please send us the following:

your booking number
full name of the person who made the reservation
reason why you can’t travel
official medical documentation (if applicable)
official police report (in case of an accident)

Once we receive all the necessary documents, we’ll get back to you within 15 days and begin the refund request process with our partners.

Feel free to contact us if you have any questions!

My COVID-19 test is positive and I can’t travel – what now?

No worries. If you test positive for COVID-19 and are unable to travel, please contact us for further instructions so we can offer various options to suit your needs.

Booking confirmation didn’t arrive by email? What now?

Booking confirmation didn’t arrive by email? What now? Don’t worry – we also use other channels (WhatsApp, Viber) to make communication as easy as possible! Possible reasons your confirmation may not have arrived: If you still haven’t received the confirmation, get in touch: We’re here to make every step of your journey easier!

Booking confirmation didn’t arrive by email? What now? Don’t worry – we also use other channels (WhatsApp, Viber) to make communication as easy as possible!

Possible reasons your confirmation may not have arrived:

Check your internet connection – there may have been a drop.
Look for messages on WhatsApp or Viber.
Check your “Promotions” or “Spam” folders in your inbox.

If you still haven’t received the confirmation, get in touch:

Email: info@velox-tours.com
Mobile: +385 99 855 6822
Mobile: +385 98 331 556
Via the contact form on our website

We’re here to make every step of your journey easier!

How soon will I get my booking confirmation by email?

How soon will I get my booking confirmation by email? Your confirmation should land in your inbox right after you complete your booking on our site—typically within a few minutes. If you still don’t see it after 10–15 minutes, something may have gone wrong. Here are the most common reasons: Feel free to reach out […]

How soon will I get my booking confirmation by email? Your confirmation should land in your inbox right after you complete your booking on our site—typically within a few minutes. If you still don’t see it after 10–15 minutes, something may have gone wrong.

Here are the most common reasons:

Payment didn’t go through. Check whether you received a payment-success notification.
Your card is expired or not enabled for online purchases. There’s usually a customer-service number on the back—give your bank a call.
Insufficient funds or spending limit. Maybe your account balance is too low, or your card limit isn’t high enough (this often happens on amounts over €1,500).
Paying from a checking account. Bank transfers can take 1–3 business days to clear. Don’t worry—we’ll let you know as soon as we see the payment!
International payment. If you’re paying from outside the EU, the bank may block the transaction. Contact us and we’ll handle the necessary checks.

Feel free to reach out if anything stalls or if you have any questions—we’re here to help!

What if I haven’t received my booking confirmation email?

What if I haven’t received my booking confirmation email? If your booking confirmation email didn’t arrive, don’t worry – it happens! Here’s what you can do: Still having trouble? We’re just a message away – feel free to reach out!

What if I haven't received my booking confirmation email? If your booking confirmation email didn’t arrive, don’t worry – it happens! Here’s what you can do:

Check if your payment was successfully completed via your bank or mobile banking app.
Wait a few minutes – sometimes it takes a bit of time for our system to process the booking and send the confirmation.
Check your spam, promotions, or junk folder – the email may have ended up there. Gmail and Yahoo Mail often sort messages automatically.
If the payment went through and there's still no confirmation, feel free to contact us.

Still having trouble? We’re just a message away – feel free to reach out!

How can I cancel my booking without additional fees?

How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions. What are those conditions? First, check the cancellation terms for your booking. This info is always found in: Example: Cancellation terms for accommodation Example: Cancellation terms for tours How to […]

How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions.

What are those conditions?

First, check the cancellation terms for your booking. This info is always found in:

Your booking confirmation
The service page you booked
Each service has different rules, so check in advance!

Example: Cancellation terms for accommodation

*Image shows notice for free cancellation deadlines.*

*Image shows location of cancellation policy for each property*.

Example: Cancellation terms for tours

*Image shows location of cancellation policy for each excursion/tour.*

How to check if a service offers flexible cancellation?

Cancel within the deadline for:

No extra fees (except admin fees if specified)
Full refund (fast & simple!)

Heads up:

Deadlines vary by service type and arrival date – act now!
Canceling after the deadline may forfeit your deposit/partial payment. Contact us ASAP!

Easy cancellations with Velox Tours!

Penalty-free refund – if our partner allows full reimbursement.
Booking transfer – assign to another person (with our approval).

Refunds – faster than ever!

Card/PayPal: Funds returned in 24-48h.
Bank transfer: We’ll request your IBAN – refunds to the correct account.

Unsure? Ask us!

Our team is here to help. Contact us for:

Your booking status
Cancellation support
Alternative solutions

Plan stress-free – we’ll find the best solution together!

Archives: FAQs

Who makes up the Velox team?

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Where is Velox located and when was it founded?

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What does the name Velox mean?

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Can’t find the perfect accommodation?

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Can’t travel due to health reasons?

Newest posts

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My COVID-19 test is positive and I can’t travel – what now?

Newest posts

Newest posts

Booking confirmation didn’t arrive by email? What now?

Newest posts

Newest posts

How soon will I get my booking confirmation by email?

Newest posts

Newest posts

What if I haven’t received my booking confirmation email?

Newest posts

Newest posts

How can I cancel my booking without additional fees?

Newest posts

What are those conditions?

Example: Cancellation terms for accommodation

Example: Cancellation terms for tours

How to check if a service offers flexible cancellation?

Heads up:

Easy cancellations with Velox Tours!

Refunds – faster than ever!

Unsure? Ask us!

Newest posts

Who makes up the Velox team?

Newest posts

Newest posts

Where is Velox located and when was it founded?

Newest posts

Newest posts

What does the name Velox mean?

Newest posts

Newest posts

Can’t find the perfect accommodation?

Newest posts

Newest posts

Can’t travel due to health reasons?

Newest posts

Newest posts

My COVID-19 test is positive and I can’t travel – what now?

Newest posts

Newest posts

Booking confirmation didn’t arrive by email? What now?

Newest posts

Newest posts

How soon will I get my booking confirmation by email?

Newest posts

Newest posts

What if I haven’t received my booking confirmation email?

Newest posts

Newest posts

How can I cancel my booking without additional fees?

Newest posts

What are those conditions?

Example: Cancellation terms for accommodation

Example: Cancellation terms for tours

How to check if a service offers flexible cancellation?

Heads up:

Easy cancellations with Velox Tours!

Refunds – faster than ever!

Unsure? Ask us!

Newest posts

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