Can’t find the perfect accommodation? No worries – if you can’t find the right place to stay on our website, we’re here to help!
Feel free to give us a call or send us an email – our team is always available and happy to recommend the best options based on your preferences. Your perfect holiday is just one message or phone call away!
We are also available on social media and whatsapp or viber!
What does the name Velox mean? The word “Velox” comes from the Latin language and means “fast”. We believe that this is a virtue, that’s why we strive to be quick and up-to-date in completing tasks and solving all situations/problems that come our way, all in order to provide our clients with the best service and a carefree vacation. Contact us so we can offer you accommodation by the sea.
Where is Velox located and when was it founded? The company Velox is located in Croatia, more precisely in Istria, in one of the most famous tourist cities in Croatia, the city of Poreč. It has been attracting guests from all over Europe and beyond for decades with its cultural and historical sights and decoration, numerous sports and recreational facilities, and diverse gastronomic offer.
The company was founded in 1993. We have over twenty (20) years of experience in communication with our travellers, renters, domestic and foreign partners, and knowledge in marketing and placing our service on all major internet search engines like Google.
The Velox team is a very complex team of several people who lead their profession professionally and thoroughly. From experienced receptionists to branch managers and external associates in IT. It is our duty to provide you with the best way to your vacation through our service, and to be available to you before, during and after your stay.
No worries. If you test positive for COVID-19 and are unable to travel, please contact us for further instructions so we can offer various options to suit your needs.
Can’t travel due to health reasons? If you’re unable to travel because of illness, a serious medical condition, or a family emergency, please send us the following:
Once we receive all the necessary documents, we’ll get back to you within 15 days and begin the refund request process with our partners.
Feel free to contact us if you have any questions!
Booking confirmation didn’t arrive by email? What now? Don’t worry – we also use other channels (WhatsApp, Viber) to make communication as easy as possible!
Possible reasons your confirmation may not have arrived:
If you still haven’t received the confirmation, get in touch:
We’re here to make every step of your journey easier!
How soon will I get my booking confirmation by email? Your confirmation should land in your inbox right after you complete your booking on our site—typically within a few minutes. If you still don’t see it after 10–15 minutes, something may have gone wrong.
Here are the most common reasons:
Feel free to reach out if anything stalls or if you have any questions—we’re here to help!
What if I haven’t received my booking confirmation email? If your booking confirmation email didn’t arrive, don’t worry – it happens! Here’s what you can do:
Still having trouble? We’re just a message away – feel free to reach out!
How can I cancel my booking without additional fees? We know plans change! That’s why we’ve made cancellations easy and fee-free – under certain conditions.
First, check the cancellation terms for your booking. This info is always found in:
Cancel within the deadline for:
Our team is here to help. Contact us for:
Plan stress-free – we’ll find the best solution together!
How can I pay by credit card? We’re glad you want to pay by credit card – it’s fast, secure, and simple. You can use standard cards (Mastercard, Visa, Diners) or virtual credit cards like disposable cards and digital credit cards.
During booking you’ll enter:
*After submission, our system authorizes to validate the card and check funds. If approved, your payment will be processed, and you’ll receive payment/reservation confirmations.
*If issues occur (e.g., declined card or incorrect details), you’ll see a clear warning and can retry or contact us.
For help with virtual credit cards, contact us anytime!
Do you offer bank transfer payment service? With us, you can pay via bank transfer – one of the secure cashless payment methods we offer.
When choosing this option, you’ll receive all payment details (recipient, account number, amount, reference number) after booking confirmation.
Need help with payment or questions about transactional payments? Contact us!
We’ll ensure your reservation is stress-free.
We understand how important it is for every traveler to know all possible additional costs in advance, ensuring a stress-free stay without unpleasant surprises. No hidden fees with us! The price you received during booking includes all charges, as clearly stated in the offer, including VAT. We strive for full transparency so you can confidently plan your holiday.
Extra costs may apply only if you request additional services or have special requests, such as:
However, in most cases, these costs are already included in your total payment. If anything is not included, you will be informed promptly and clearly—either in the offer or on the invoice before arrival. This ensures no unpleasant surprises and full clarity from the start.
If you have any further questions or would like to check in detail what your reservation includes, feel free to contact us. We are here to help and to make your trip as pleasant and easy as possible.
We also emphasize that we charge no incidental fees upon arrival (e.g., check-in, cleaning, or local taxi fares) unless explicitly stated in your chosen service or accommodation description.
Our goal is to provide all information transparently from the outset. Relax and enjoy your holiday, knowing no unexpected surprises await.
For further questions or to verify what your reservation includes, contact us. We’re here to help and make your journey as pleasant and hassle-free as possible!
Is breakfast included in the price? With us, breakfast is only included if clearly stated in the offer or description of your chosen accommodation. Each property has its own terms, so check your booking confirmation or our website.
If breakfast is included, you can expect a tasty and fresh breakfast every morning during your stay at no extra cost. Typically, this could be:
If breakfast isn’t included, you can usually order it separately at the reception or restaurant for an additional charge. Note that some properties don’t offer breakfast at all – but we’re here with alternatives! Always check the offer details or contact us to avoid misunderstandings or unexpected costs.
If breakfast is important for your holiday, we’ll help you find accommodation where it’s included! We can also recommend external venues outside your booked service.
Quick guide:
Our goal is your stress-free stay.
Contact us anytime for clarification – we’ll ensure you enjoy your holiday!
Want the invoice made out to your company? Here’s how:
During booking, enter the following in the “Comments” field:
If you’re paying by bank transfer, just email us at info@velox-tours.com or fill out our contact form.
Not into email? No problem – reach out via WhatsApp or Viber and provide the same details.
We’re here to make it quick and easy!
You can pay in cash or by card (MasterCard, Maestro, Visa), and through PayPal, a fast online payment system that allows you to pay quickly and pay by offer.
When you pay contactlessly, everything stays under your control. Your card or phone never leaves your hand, so there’s no risk of it being stolen or cloned. Every transaction is protected by a unique encryption code—and double charging? Impossible! No matter how many times you tap the terminal, you only pay once.
Whether you’re paying online or at our branch, you’re protected in multiple ways:
Not a fan of new technologies? No problem! We also accept bank transfers, so you remain in full control there, too.
Now that you know your payment is 100% secure, check out our trips or accommodations—and book with confidence!
Wondering if your payment is secure? We understand how you feel!
Here are a few steps to check if your payment went through:
At Velox Tours, secure online payment is our priority. Once you complete your payment through our website, you’ll immediately receive a payment confirmation by email. We’ll also send a booking confirmation, so you’ll know everything went smoothly.
We use secure and verified credit card payment systems, such as PayPal, which guarantee a very high standard of security. All transactions are encrypted and protected from unauthorized access. SSL encryption keeps your data safe and confidential.
Not sure if your transaction went through successfully? No worries – we’re here to help!
If you’re uncertain whether your payment was successful, feel free to contact us. Our team will quickly check the status and provide you with all the necessary information.
And don’t forget – you can always reach out to us if you need assistance!
Your data privacy and identity is defended and protected by our team of developers. Our developers tirelessly adapt the website to the needs of clients, and ensure a safe place to sell our services. We have been doing business successfully since 1993. In case you need more information about how we collect and store your data, feel free to click on the following link: Statement on protection and collection of personal data
Our team of employees manages the website. Any inquiry received from our website is handled by qualified staff. You will receive an answer as soon as possible.
We offer a wide range of accommodation categories, with different possibilities for our guests. The most famous categories of accommodation are: holiday homes, villas, apartments and rooms.
Where is your office located?
Instead of jumping from the airline to the apartment to the rental car, just call or drop by our travel agency office. At Mate Vlašića 1, Poreč, Croatia you have your “point of contact” – a professional agent who will organize your itinerary, reservations, and transportation to your destination. And all with a smile!
When you Google “travel agency – office near me,” you’ll find us immediately. You can pop in within five minutes, grab a coffee, and clarify every detail face-to-face. Documents are handled on the spot, and you get local destination expertise right away. Our small travel agency office combines agility with personalization. A guide in your language? We’ve got you covered. 24/7 emergency support? Of course—just call, and we’re there. If you’re more of an “online type,” fill out a short form on our website and our agents will be in touch ASAP!
Our office issues both tickets and accommodation vouchers using a sophisticated system that tracks prices and availability in real time. Need a private tour through the romantic streets of Motovun or want to visit the smallest town in the world? We’ll get back to you immediately with the best offer. And if anything changes—say an excursion is canceled or a new alternative pops up—our back-office team is already on it, making sure your plan stays intact.
Difficulties with payment via m-banking: in case of difficulties with payment via m-banking, please contact the bank with which you contracted the service.
Difficulties with payment by card: In case of difficulties with payment by cards, the user should contact the card company that issued the card.
In case of any questions/ambiguities, you can contact our email address: velox@velox-tours.com.
You can contact our employees via e-mail address: velox@velox-tours.com, info@velox-tours.com
via phone, +385 52 452 770 +385 52 453 559
Working hours in the summer period from June 1 – September 10: Mon-Sun: 07:00-21:00.
Working hours in the winter period from September 10 – June 1: Mon-Sat: 07:00-20:00h.
Sun: 07:00-13:00
