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5. The Client may make a reservation in the following ways:
a) via the Agency’s website, email, in person, or through authorized partners of the Agency.
b) When making a reservation, the Client is required to provide all the necessary information requested in the reservation process.
6. A reservation is considered confirmed when the Client pays a deposit of 30% to 100% of the total service price, depending on the type of service, and receives written confirmation from the Agency.
7. Based on the reservation confirmation, the Client is considered fully acquainted with these Terms and accepts them in their entirety
8. In the case of a package tour or excursion, the Agency is obligated to provide the Client with all information regarding the itinerary, service content, prices, and cancellation conditions before concluding the contract.
9. All prices are stated in euros (€) and include VAT, unless otherwise stated. In accordance with the applicable Tourist Tax Act of the Republic of Croatia, a Client who uses overnight accommodation in a tourist facility located outside their place of residence is required to pay a tourist tax. The amount of the tourist tax depends on the destination within the Republic of Croatia and the period of stay, and it is charged at the time of the final payment for accommodation.
10. The Client can make a payment in the following ways:
a) Bank transfer – The deposit must be paid upon receiving the availability confirmation (offer) within two days. Otherwise, the reservation is considered canceled.
b) Credit/debit card – The Client must enter accurate data about the person on whose name the reservation will be made.
c) Through PayPal – The Client must enter accurate data about the person on whose name the reservation will be made.
d) Online payment via a secure link – The payment link will be sent to the Client via email or other communication apps and is valid for 24 hours. After the expiration of this period, the offer is considered invalid.
11. In the case of non-payment within the agreed time frame, the Agency reserves the right to unilaterally terminate the contract.
12. Obligations of the Agency:
a) To provide services in accordance with the agreed terms and professional standards.
b) To ensure complete information for the Client about the services before and during their use.
c) In case of unforeseen circumstances, offer a replacement service of equal or greater quality.
d) To care for the rights and interests of the Client in accordance with tourism customs.
13. Obligations of the Client:
a) To possess valid travel documents.
b) To have a reservation confirmation.
c) To comply with customs, health, and other legal regulations.
d) To provide the Agency with necessary documents for registration in the e-Visitor system.
e) To respect the house rules of the accommodation facility, and the instructions of the guide and tour organizer.
f) To compensate for any damage caused by their actions.
14. The Agency is not responsible for changes in the itinerary caused by weather conditions, force majeure, transportation delays, or other unforeseeable circumstances.
15. The Agency is not liable for damages caused by the Client’s actions contrary to the contract or these Terms.
16. Cancellation by the Client:
a) Cancellation conditions are specified for each service on the Agency’s website, www.velox-tours.com.
b) If the Client cancels the reservation within the free cancellation period, the refund will be reduced by administrative fees.
c) If the Client cancels the reservation outside the free cancellation period, the deposit will not be refunded.
17. The Client may transfer the reservation to another person with the Agency’s consent.
18. Cancellation by the Agency:
a) In case of force majeure, the Agency will refund the paid amount to the Client.
b) If the minimum number of participants for a service is not met, the Agency will refund the paid amount to the Client.
c) The agency reserves the right to cancel the excursion if it is not available for the specified date. The agency undertakes to inform the client and, if it is not possible to find an alternative date, to refund the amount paid.
19. The Agency processes personal data in accordance with GDPR and uses it solely for the execution of the agreed services.
20. Personal data will not be disclosed to third parties, except in necessary cases.
21. The Client is required to immediately report any irregularities to the Agency.
22. If the issue is not resolved on-site, the Client can submit a written complaint within 8 days.
23. The Agency is required to respond to the complaint within 15 days.
24. The Agency recommends purchasing travel insurance, including cancellation insurance, health insurance, and baggage insurance.
25. The Client is responsible for any additional costs that may arise due to the lack of appropriate insurance.
26. The court in Pazin shall have jurisdiction for all disputes.
27. The parties agree to attempt to resolve the dispute amicably before initiating legal proceedings.
These Terms come into force on the date of publication and apply until amended.