Your data privacy and identity is defended and protected by our team of developers. Our developers tirelessly adapt the website to the needs of clients, and ensure a safe place to sell our services. We have been doing business successfully since 1993. In case you need more information about how we collect and store your data, feel free to click on the following link: Statement on protection and collection of personal data

 

Our team of employees manages the website. Any inquiry received from our website is handled by qualified staff. You will receive an answer as soon as possible.

What type of accommodation do you offer? In our selection, you can choose from various types of lodging: apartments, studio apartments, villas, and holiday homes, all designed to meet the needs and budgets of our guests. Each accommodation is carefully chosen to ensure you have a comfortable and unforgettable stay, whether you’re traveling solo, as a couple, with family, or in a group of friends.

Apartments – Your Apartment as Your Home

Apartments combine the comfort of home with hotel‑style amenities. Each apartment comes with a fully or partially equipped kitchen where you can prepare meals to suit your own gourmet taste. Depending on the size, apartments feature one to four bedrooms, making them perfect for families or groups of up to eight people.

All our apartments are air‑conditioned, and most include a balcony or terrace where you can enjoy your morning coffee or relax in the evening. Cleaning and linen changes are included in the price—usually once a week for longer stays—as well as towel replacement. Free Wi‑Fi is available in all apartments so you can share your experiences on social media right away.

Our apartments are located in attractive areas, 100–800 meters from the beach or town center, providing easy access to all main amenities. Parking is provided for all guests, and most apartments are pet‑friendly upon prior request.

To book an apartment, a 30% deposit of the total price is required, with the remainder due seven days before arrival. The minimum stay is typically 3–7 nights, depending on the season. If you need a shorter stay, please feel free to get in touch!

Studio Apartments – Practicality in a Compact Space

Studio apartments are a smart solution for those seeking functionality in a smaller space. The main difference between a studio and an apartment is that a studio does not have a separate bedroom—the sleeping and living areas merge into one.

Studios can accommodate 2–4 people, depending on the configuration. Typically, there is a double bed plus a pull‑out sofa or two single beds. Each studio has a kitchenette equipped with essentials for preparing light meals.
Studio sizes range from 25 to 40 m², sufficient for a cozy stay for couples or small families. All studios are air‑conditioned, with a private bathroom and balcony/terrace. Wi‑Fi is free so you can share your experiences on your favorite social network! Maintenance and cleaning are carried out regularly without delay.

Studios are ideal for short city visits, business trips, or romantic weekends. Prices are more affordable than larger apartments, and bookings are possible for shorter periods.

Villas – Privacy and Comfort at the Highest Level

Villas represent the pinnacle of comfort and privacy for those seeking a top‑tier experience. Our villas have 2–6 bedrooms and can host 4–12 people, making them perfect for larger families or groups of friends.
Most villas feature a completely private pool, ensuring maximum intimacy. Villas come fully equipped with a complete kitchen, dishwasher, and all necessary appliances. Cleaning and maintenance are included in the price and carried out regularly.

Our villas are child‑friendly—with safe pools, gardens, and children’s facilities. The outdoor space includes a barbecue and outdoor kitchen, perfect for gatherings. All villas are fenced for extra security for you and your children. Private parking is provided for all guests.

Villas are entirely exclusive during your stay. Some offer additional spa amenities such as a sauna or jacuzzi. Most are pet‑friendly with an extra fee or prior notice.

We recommend booking a villa at least 2–6 months in advance, especially for the summer season. Nightly rates range from €160 to €1,000, depending on location and amenities. The price is ‘all‑inclusive’: use of all villa facilities, cleaning, linen, towels, Wi‑Fi, parking, and pool maintenance during your stay.

Holiday Homes – An Authentic “At‑Home” Experience

Holiday homes offer an authentic experience of living in the destination you’re visiting. Each house is fully equipped for you and all the necessary amenities for a comfortable stay. The number of bedrooms ranges from 2 to 4, accommodating 4–10 people.

Kitchens come with a dishwasher and a full set of appliances. Houses are especially suitable for families with children, providing a safe, homely atmosphere. Information on distances to all amenities (beach, shops, restaurants) is detailed in each listing.

Each home has an outdoor area—a garden, terrace, or yard—where you can relax. Internet and TV are standard, as well as basic household supplies.

Holiday homes are also perfect for a romantic getaway—many offer an intimate atmosphere with stunning views. Prices are competitive, and the ability to prepare your own meals makes them an economical choice for longer stays.

What payment methods do you offer? We accept several different payment methods to make your purchase easier:

• Credit and debit cards – Pay simply and securely using Visa, Mastercard or other major cards
• Bank transfer – You can make a direct bank transfer from your account
• PayPal – Use your PayPal account for fast and reliable payment

How does the booking and payment process work?

Booking your trip or excursion has never been easier – you can do it online, by email, in person or through our partners. For your booking to be confirmed, you need to pay a deposit which can be from 30% to 100% of the total price, depending on the service you choose.

It’s important to note that if payment doesn’t arrive within the agreed timeframe, the agency has the right to cancel the booking.

Payment Security

We want to provide you with maximum security and simplicity when paying, so you can enjoy your vacation worry-free. All transactions are completely secure thanks to modern security systems.

If you need help with any payment method or have additional questions, we’re here to help!

Where is your office located?

At one address for all your inquiries!

Instead of jumping from the airline to the apartment to the rental car, just call or drop by our travel agency office. At Mate Vlašića 1, Poreč, Croatia you have your “point of contact” – a professional agent who will organize your itinerary, reservations, and transportation to your destination. And all with a smile!

---

Personal and fast!

When you Google “travel agency – office near me,” you’ll find us immediately. You can pop in within five minutes, grab a coffee, and clarify every detail face-to-face. Documents are handled on the spot, and you get local destination expertise right away. Our small travel agency office combines agility with personalization. A guide in your language? We’ve got you covered. 24/7 emergency support? Of course—just call, and we’re there. If you’re more of an “online type,” fill out a short form on our website and our agents will be in touch ASAP!

---

Ticket for your excursion or voucher for your accommodation

Our office issues both tickets and accommodation vouchers using a sophisticated system that tracks prices and availability in real time. Need a private tour through the romantic streets of Motovun or want to visit the smallest town in the world? We’ll get back to you immediately with the best offer. And if anything changes—say an excursion is canceled or a new alternative pops up—our back-office team is already on it, making sure your plan stays intact.

How can I resolve payment issues and who should I contact? We understand that unexpected problems can sometimes occur when paying for your reservation. Whether it’s technical difficulties, system errors, or simply uncertainties about the payment process, we’re here to help you resolve any issue quickly and efficiently.

M-banking payment problems

M-banking difficulties are most often related to your banking app settings or temporary technical problems. If you encounter problems with mobile banking payments, we recommend that you immediately contact your bank with which you have contracted the m-banking service. Your bank will be able to check the transaction status, identify the cause of the problem and provide you with concrete support.

Common causes of m-banking problems include:

• Insufficient funds in the account
• Expired security permits
• Temporary technical difficulties of the banking system
• Need to update the mobile application

Bank card payment problems

Bank card problems can happen for various reasons. In case of difficulties with credit or debit card payments, the fastest way to resolve is contacting the card company that issued your bank card. They have access to all details about your card and can identify the reason for the unsuccessful transaction.

Possible causes of card problems:

• Blocked card due to security reasons
• Exceeded daily or monthly limit
• Expired card or incorrect security code
• Online transaction restrictions
• Insufficient funds in the account

Other payment methods

If you use PayPal or other payment methods, the problem may be related to:

Incorrect user account data

Temporary technical difficulties of the platform

Need for identity verification

Currency conversions or international transactions

Our support is here for you

Velox Tours team is always ready to help! If you encounter any problems, questions or uncertainties about the payment process, don’t hesitate to contact us. Our experienced customer support team will provide you with personalized assistance and guide you through the entire process.

Contact us at Email: info@velox-tours.com

When writing to us, please include the following information:

Booking number (if you have it)

Type of payment you are trying to use

Description of the problem or error

Your contact details (mobile number)

Additional tips for successful payment

To avoid possible payment problems, we recommend that you check before payment:

• Are all data entered correctly
• Do you have sufficient funds in your account
• Is your card active and valid
• Are online transactions enabled for you

Payment security: All payments on our website are protected by the latest SSL encryption technologies. Your personal and financial data are completely safe throughout the entire booking and payment process.

Your successful vacation starts with successful payment – that’s why we’re here to ensure everything goes smoothly!

You can contact our employees via e-mail address: velox@velox-tours.com, info@velox-tours.com
via phone, +385 52 452 770 +385 52 453 559

Working hours in the summer period from June 1 – September 10: Mon-Sun: 07:00-21:00.
Working hours in the winter period from September 10 – June 1: Mon-Sat: 07:00-20:00h.
Sun: 07:00-13:00