- Up to 45 days free cancellation -
The guest may cancel the reservation up to 45 days before arrival, the advance payment will be returned, but the transaction costs are borne by the guest.
- From 45 days to 30 days, 50% -
If the guest cancels the reservation within 45 days to 30 days before arrival, they lose 50% of the advance payment and the transaction costs are borne by the guest.
- From 30 days to the arrival day, 100% -
If the guest cancels the reservation within 30 days before arrival, the deposit (full amount) will not be refunded.
- No show -
In case the guest does not show up on the day of arrival, the accommodation will be reserved until 12:00 the next day. If the guest announces his non-arrival due to private reasons, and that it is not possible to arrive on the agreed date, in that case they can change the day of arrival, but the nights not spent will still be charged.
- Moving the reservation to the next season or another term -
In the event that the guest requests to transfer the reservation to the next season/year or to another date due to COVID-19 disease or other health problems (with presentation of valid medical documentation), the advance payment (or the full amount) will be transferred to the next year/season or another date with the condition that the remaining amount must be paid by a certain date in the following year (or the same) in order for the reservation to remain fixed; this condition does not apply if the guest cancels the reservation within 15 days before arrival. In case the guest does not pay the remaining part by the agreed date, the reservation/s will be cancelled.